Refund Policy

At Corevantage Solutions, we want every step of your journey with us to feel transparent and reliable, especially when it comes to payments and refunds. Knowing that your transactions are handled with care helps build the trust we value most. Our commitment is to make payment processing secure, smooth, and consistent, so you can use our services with confidence.

To avoid confusion, in this document the words “we,” “our,” and “us” represent Corevantage Solutions. The terms “you,” “your,” and “user” represent anyone who uses our platform and its services.

This Refund Policy outlines when a refund may be granted, how you can submit a request, and the respective responsibilities of both merchants and end-users. Every detail is provided to guide you through the process clearly.

We encourage you to read through these points carefully. By understanding them, you will always know your rights and responsibilities if a refund situation arises. Our purpose is to ensure you never feel uncertain and always feel supported in every interaction with us.

Scope of the Policy

When you use Corevantage Solutions, it’s important to know exactly when this Refund Policy applies to you. We want every customer, merchant, and partner to have complete clarity.

This policy covers:

  • All users who interact with Corevantage Solutions, including individual buyers, registered merchants, and business partners who rely on our payment gateway.
  • Every transaction completed through our platform, such as payments made by credit card, debit card, net banking, UPI, digital wallets, or any other supported method available.

This policy does not cover:

  • Refund rules set independently by merchants who use our gateway to accept payments for their own services or products. Those situations follow the merchant’s specific terms.

By understanding these boundaries, you’ll know exactly when our refund process applies and when you’ll need to follow the policies set by the merchant you are purchasing from. This way, you remain fully informed and confident while making transactions through our platform.

Eligibility for Refunds

Your peace of mind matters to us, and we want you to know when refunds are possible. Certain situations qualify for refunds, giving you confidence in the security of your payments.

Refunds may be issued in the following circumstances:

  • Payments that were duplicated or processed incorrectly because of technical or system errors.
  • Transactions that failed due to technical malfunctions or issues with the banking network.
  • Additional charges applied in error because of gateway issues or merchant system faults.
  • Unauthorized transactions that are reported promptly and verified after our fraud review process.
  • Payments made in error as a result of inaccurate merchant details or unexpected system failures.
  • Cancelled transactions that fall within the refund period permitted under the merchant’s cancellation or return policy.

When your transaction involves a merchant, Corevantage Solutions will only begin the refund process once the merchant confirms that the request is valid and authorizes us to reverse the payment.

Non-Refundable Transactions

We want your payment journey with us to be clear from the start. While refunds are available in many cases, certain types of transactions are not eligible. Being aware of these helps you move forward with confidence and avoid confusion later.

The following payments are considered non-refundable:

  • Service fees or setup charges that are paid directly to Corevantage Solutions.
  • Costs for completed services, including KYC verification, onboarding, or compliance-related checks.
  • Transactions marked as non-refundable at the time of payment.
  • Payments linked to fraudulent behavior or violations of platform rules.
  • Disputes raised after the time period allowed by regulatory guidelines or network standards.
  • Refund requests where the user does not provide the required documents needed for validation.

By keeping these exclusions in mind, you can make better-informed decisions before completing any transaction and minimize the chances of unnecessary inconvenience.

Platform Fees and Deductions

Every service comes with certain costs, and understanding them helps you stay prepared while using Corevantage Solutions. Depending on the type of transaction, charges may include gateway fees, convenience charges, setup or integration costs, and fees for extra value-added services.

It is important to note that these charges are normally non-refundable. The only exception is when a payment fails due to an error within our platform. In cases where a merchant dispute is raised, the final refund amount may also be adjusted to account for processing costs already incurred.

By being aware of how fees and deductions apply, you can approach your transactions with greater confidence, ensuring there are no unexpected surprises if a refund situation ever arises.

Refund Process

When a payment does not go as expected, we want you to have a simple and reliable way to request a refund. Starting the process correctly helps us serve you faster and more effectively.

To submit a refund request, please make sure you complete the following steps:

  • Include all necessary details such as payment ID, transaction date, method of payment, amount involved, and a clear explanation of the reason for requesting the refund.
  • Share any supporting documents like screenshots, confirmation messages, or merchant communication that validate your request.
  • Be ready for possible verification, as our team may request additional information or documents before finalizing the process.

Completing these steps ensures that your request is reviewed quickly, giving you confidence that every refund is handled fairly, transparently, and with your best interests in mind.

Timeframe for Processing Refunds

We understand how important it is for you to receive your money back quickly once a refund has been approved. Our team initiates the refund process within 5 to 7 business days after approval is confirmed.

The time it takes for the amount to appear in your account depends on the systems of your bank, card provider, or the payment method you used. Since these factors are managed outside our platform, the pace of crediting may vary. Once the refund is triggered, you will receive an update via email or SMS so you know it is on its way.

In certain situations, additional delays may occur due to the bank’s internal processes, payment processor timelines, or the merchant’s own refund cycle.

By keeping track of these steps, you can feel assured that while the exact duration may differ, every refund is handled with care until it reaches you.

Transaction Reversal and Chargebacks

At times, you may find yourself questioning a payment and decide to raise the concern directly with your bank or card provider. This action can lead to what is known as a chargeback, where the transaction is formally reviewed to determine whether it was valid.

When a chargeback is initiated, Corevantage Solutions collaborates closely with the merchant involved. This may include collecting documents, transaction records, or any other evidence that helps clarify the situation. If the bank or card issuer confirms that the chargeback is valid, the payment amount is refunded to the customer. In such outcomes, the merchant may also be responsible for handling additional fees or charges tied to the process.

Our approach is centered on fairness, ensuring that every concern is investigated thoroughly. By balancing the rights of customers with the responsibilities of merchants, we strive to maintain both trust and transparency in every resolution.

Taxes and Additional Fees

When refunds are issued, it is natural to wonder how taxes and other charges are handled. To keep things simple and transparent, we want you to clearly understand what happens during the process.

Refunds will include taxes such as GST or other required levies only when permitted under the applicable tax laws and regulations. If the law does not allow their return, those amounts cannot be refunded.

In some cases, certain costs may be deducted from the total refund. These may involve administrative charges, payment processing expenses, or fees collected by third-party providers. Whenever such deductions are applied, the details will be outlined in your refund confirmation so you know exactly what has been adjusted.

By explaining these steps upfront, we aim to ensure there are no surprises. Every deduction is accounted for, every adjustment is transparent, and every refund is managed with fairness in mind.

Merchant Responsibility

When a purchase involves a merchant’s products or services, the decision to allow or decline a refund is primarily in the hands of that merchant. Corevantage Solutions acts only as the payment facilitator, which means we process refunds strictly on the merchant’s request, except when the refund relates to technical errors or confirmed fraudulent activity.

Merchants are required to maintain refund policies that are transparent, accessible, and easy for customers to understand. They must also work with us promptly and fairly whenever a dispute or resolution process is needed.

If merchants fail to meet these responsibilities, consequences may include withheld settlements or temporary suspension of their access to our services.

Policy Changes

We strive to keep our Refund Policy up to date to reflect changes in regulations, enhancements to our services, and evolving industry standards. Occasionally, adjustments will be made to ensure the policy remains clear, effective, and fair for everyone using our platform.

Whenever a revision occurs, the updated policy will appear on this page along with a new “Last Updated” date, so you can always see the most current version.

By continuing to use Corevantage Solutions after any updates, you confirm that you understand and accept the terms outlined in the revised policy. Staying informed ensures you have confidence in how refunds are managed and helps you make decisions with clarity.

Contact Information

Your questions and concerns are important to us, and we are here to make sure you feel supported at every step. If you need help, guidance, or clarification regarding refunds, please reach out to us at corevantagesolutionspvtltd@gmail.com.

Our team is ready and attentive, committed to providing clear and timely assistance so you can have confidence in the process. Every inquiry you send is an opportunity for us to ensure your experience is smooth, transparent, and reliable.

Connecting with us is easy, and we encourage you to reach out whenever you need support or information.